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Claims Service

The Claims Service

Being involved in an accident or having your vehicle stolen is upsetting enough without the inconvenience of nursing a financial loss. You want insurance you can depend on. Having your details to hand before you make a claim can help make life easier, that’s why we are giving you the simple steps to help you process your claim.

5 simply steps to help us process your claim…

1. Get together all third party details.

2. Were there any witnesses?

3. Have you got your driving licence to hand?

4. Were the police notified?

5. Do you remember what happened?


If the accident isn’t your fault, why should you suffer the extra cost? We can’t remove the annoyance and upset, but we can help to recover what’s rightfully yours with our in-house claims service and with help from Carole Nash Legal Services. For more information on this, please click here.

If your vehicle is stolen, our in-house claims team will help to ensure smooth and swift settlement of your claim, meaning you can replace your vehicle and get back on the road.

Had a road accident or suffered a theft? Call our in-house Claims Team on 0800 804 7964.

If you are an existing Carole Nash policyholder and you’ve had an accident (whether it was your fault or not), click here for a step-by-step guide to what you should do next to help our in-house claims team swiftly and sympathetically resolve your claim.

But it’s not just vehicle related incidents that we can help with.

The Legal Helpline provided as part of The Claims Service can help in recouping losses caused by a workplace injury, trip or fall. You will benefit from expert legal advice, support and a sympathetic approach whilst fighting for your rights. Need legal advice following a non road related incident? Call the Legal Helpline on 01603 779284.

Service & Repair Centre. Our aim with any repair is to be fast and fair. That’s why our service includes the collection of your bike for prompt delivery to a garage in our national Approved Repair Network.

It is headed up by our own flagship facility in Altrincham, Carole Nash Motorcycle Repair Centre, exclusively handling bikes and serving riders from across the country. The centre is staffed by highly trained, expert bike mechanics based in a superb workshop kitted out with specialist repair equipment. Not only do we aim to deliver a first class repair, but a first class service which includes a full valet and delivery of your bike to your home or work. To find out more about our Service & Repair, click here.