Biking's biggest goes online!

Bikers can now secure online quotes from one the UK’s largest motorcycle insurance specialists, Carole Nash. The company, which has around 25% of all UK bikers on its books, had delayed launching an online service because the available technology could not match the detailed accuracy of its telephone service. Rather than compromise service, it spent three years developing its own bespoke software which recreates the telephone quotation process online.

“A number of brokers quickly jumped onto the online bandwagon but we wanted to hold back until we had the technology to deliver the quality of service for which we are known and which could provide accurate quotes based on exactly the same information that our telephone advisers would secure,” commented Director of Marketing, Warren Dickson. “Some online systems out there are not up to the job. They simply don’t gather enough information to deliver a premium which is truly informed by the risk factors. In contrast, our system secures all relevant details and then interrogates our extensive panel of insurers and policies to provide the lowest available online quote.”

The new system - which covers modern bikes (registered 1983 to date) - also lets bikers save and amend quotes. This means they can look at how to reduce their premium by removing additional riders or making their bike more secure, or, for example, how much it might cost to add riders to their policy.

What’s more, Carole Nash customers can set up their account to manage their current insurance needs online, from requesting duplicate insurance documents to checking out when their renewal is due.

The launch of the new system is just part of a major revamp of the Carole Nash website – www.carolenash.com. The site has been given a complete design overhaul to make it easier on the eye and to navigate, with additional content spanning motorcycle, off road, car, van, trade, travel insurance and a handy new facility which enables users to locate motorcycle dealers by region across the UK and Ireland.

In the Spring the company will further enhance the online quoting system to include a payment facility.