What Our Customers Say About Us
I want to express how happy I was with [the] standard of service I received from one of your employee's by the name of Julia.
She was very polite and helpful during our conversation about my motorcycle policy renewal.
Which resulted in the renewal being taken out rather than switch to a competitor with a comparable quote.
[She] was very professional and is the sort of person I like dealing with on the phone.
Hope to do business with you again next year.
- Mr Smith, April 2015
Well I've not won the lottery and I've not won any tickets prizes today or even recently, but I have renewed my Bike insurance through Carole Nash and the gentleman I spoke to was a most excellent dude indeed :-)
I would like to say thank you to the operator for the prompt action in sending your breakdown service for my motorcycle and sidecar. They fixed the carb leak on the side of the road.
Thank you for the service.
- Mr B Bates, June 2014
I have been a customer of Carole Nash since passing my bike test over 20 years ago.
I recently upgraded to the Six Wheel policy. It’s a great product and saved me over £200 when combining my previous costings, with the added bonus of full breakdown cover of which used to be a separate outlay.
Would fully recommend it to all customers. Great customer service too, nice to chat to real people.
- Mr. McAnam, May 2014
Just a few lines, to thank you for the excellent service I received from Carole Nash, when I was involved in a minor accident in the South of France last year.
You arranged, bike recovery, sorted a taxi to a town where a hire car was waiting, to get us back to Calais, and then another car to get us back home.
Then you arranged an engineers report, and collected the bike for his viewing. All Superb service!
Thanks again, I recommend your services.
- Mr. Hibbert, April 2014
I broke down on the dual carriageway to catch the ferry to France from Hull.
I phoned Carole Nash [breakdown recovery] who recovered me home to Scotland. There was no hassle, everything was trouble free, and as a result of their efficient attitude and dealings I will continue with them.
- Mr. Gittoes T.J, March 2014
I have taken out my motorcycle insurance with yourselves for a number of years now and up until last month and had not made any claims since 1999. Unfortunately whilst touring around through France I had the misfortune of breaking down on the Motorway and had to call upon the services of your 'European Breakdown' cover. I am writing to say how extremely grateful I am to have received such prompt, efficient and helpful service in 'my hour of need'!! i.e. sitting on the side of a motorway in 30+ degrees, clad in motorcycle clothing and with no shade!
The young lady who dealt with my problem and also spoke to the recovery garage in French was very helpful and reassuring, an absolute star and a great ambassador for your company.
I will certainly be singing your praises and recommending Carole Nash to all of my biking colleagues.
- Mr Rogers, London - October 2013
Carole Nash Six Wheel policy, which is excellent value.
I have 5 bikes and a car on the Carole Nash 6 wheel policy, which is excellent value. Staff are always polite and helpful, if we ring with any queries.
- Mr Jones, Derbyshire - April 2013
I wish to place a commendation regarding the gentleman who has just taken my call.
The agent handled my call efficiently, pleasantly and with obvious knowledge of the product being sold to me.
His courteous manner coupled with his efficiency to complete the task, clarifying and gently ensuring confirmation of all details but not sounding condescending made my purchase easy.
I would willingly call Carole Nash again without a moment’s thought when requiring motorbike insurance, knowing I would receive such a helpful person on the other end of a phone.
- TW, London - August 2013
I was delighted with all who came to rescue me and the service.
My bike broke down on the motorway. Some motorists stopped to help me get my bike on the hard shoulder. The police came and assisted me with my location. I then phoned Carole Nash.
They made me a priority due to me being on the hard shoulder. I was rescued and taken to the service area. The mechanic arrived soon after but he wasn’t able to fix my bike due to it needing parts. I was rescued again and taken home. I was delighted with all who came to rescue me and the service.
- Mr Robertson, May 2013
I have been with Carole Nash four years. Always efficient and friendly. Appreciate the support to motorbiking in general and Ron Haslam Premier Day in particular. Been meaning to do it for years – great day – appreciate the motivation to actually do it!
- Mr Hodgetts, August 2013
Excellent company providing great cover with a friendly and helpful service. Have insured my Harley with them for 10 years.
- Mr. Peters, Haslemere - August 2013
Thank you Carole Nash for looking after my motorcycle and for providing me with insurance for so many years. You always go the extra mile for providing customer satisfaction.
- Mr. Jacobs, August 2013