Can I have more than one motorcycle on
my Carole Nash bike insurance policy?
Yes you can. Some of our insurers will allow up to five bikes
on their policies, although for these multi-bike policies,
there must be only one rider insured on that policy.
Can I have more than one rider on my
Carole Nash bike insurance policy?
Yes you can. Some of our insurers will allow up to four named
riders on their motorcycle insurance policies,
although for these multi-rider policies, there must be only one
motorcycle insured on that policy.
Do I need to report any car accidents
when obtaining my motorcycle insurance quotation?
Yes, any change which could affect your policy must be reported
to Carole Nash either at the start of the policy or at the renewal
of the policy. If you are not sure whether to report any change,
please contact our Customer Service Department on 0800
804 7958. Alternatively, Irish policyholders should call
1800 298 551.
Which security devices can help to reduce
my motorcycle insurance premium?
Fitting Thatcham-approved devices can help reduce your premium,
but we also recognise some manufacturer devices, which were fitted
at the time your motorcycle was produced.
My bike has been modified; will you be
able to provide cover?
This depends on the modifications that have been carried out.
Please contact our Bike Insurance Department with
the full details, on 0800 804 7952.
Alternatively, Irish policyholders should call 1800
298 550.
Am I able to use my car no claims bonus
on my motorbike insurance policy?
No. Only motorcycle no claims bonus can be used
as a discount.
I am a named rider on a motorbike insurance
policy. Am I entitled to No Claims Bonus?
No. However, we may be able to give you a discount on some policies
subject to having experience on a similar bike. This would need
to be referred to the Insurers on all cases.
Can I get instant cover with Carole Nash?
If you pay by either a Credit or Debit card over the telephone,
Carole Nash can provide you with instant cover.
What are the payment options?
We can spread the additional cost over the first four months of
the policy. The cost is £7.50 (€11.25) per instalment.
Do you do any short term polices?
Apart from travel insurance, we only offer 12-month policies.
If you require insurance for less than 12 months, you can cancel
the contract early but cancellation rates will apply.
Can I get breakdown cover in Europe?
All Carole Nash motor Insurance policies come
with UK, Ireland and European Breakdown and Accident Recovery.
Do I need a Green Card?
Most Insurers no longer issue a 'Green Card' as they are not required
by law to cross borders within the European Union. The foreign
use cover, as it is now known, is found on the back of the Certificate
of Motor Insurance. When travelling abroad you will need
to take your Certificate of Motor Insurance with
you, along with your breakdown/recovery card and details of what
is covered under the insurance policy. The same cover you have
in the UK or Ireland applies to Europe unless otherwise stated.
What do I do if I have lost my insurance
documents?
There are two ways in which you can obtain new insurance documents:
1) Please click
here to login to our online service, once you are logged in
you can request a new set of insurance documents.
2) Please contact our Customer Service Department on 0800
804 7958. Alternatively, in the Republic
of Ireland call 1800 298 551.
Do you insure young drivers?
Yes we can. Anyone aged 17 or over can insure through Carole Nash
subject to terms and conditions. Please contact our Car
Department on 0800 804 7955.
Drivers in the Republic of Ireland should call us
on 1800
930 801.
What is the maximum age you will insure?
Some of our insurers will accept new customers up to the age of
84 (inclusive) subject to terms and conditions. Please contact
our Car Department on 0800 804 7955. Drivers
in the Republic of Ireland should call us on 1800
930 801.
My car has been modified, will you be
able to provide cover?
This depends on the modifications that have been carried out.
Please contact our Car Department with the full
details, on 0800 804 7955. Drivers
in the Republic of Ireland should call us on 1800
930 801.
I am thinking about buying a car that
has been imported from outside Europe. Would you be able to provide
cover?
Cars imported from outside Europe must be referred to the insurance
company. Please contact our Car Department on 0800
804 7955 with full details of the imported vehicle. Drivers
in the Republic of Ireland should call us on 1800
930 801.
Can you provide me with a quote for
my classic car?
Yes, Carole Nash are able to offer this unique type of cover for
vintage and classic car enthusiasts. Please contact our Car Department
on 0800 804 7955 for an immediate
quote. Drivers in the Republic of Ireland should
call us on
1800 930 801. NB All Carole
Nash Modern and Classic Car Policies come with
UK/Irish and European Breakdown & Accident Recovery Service.
I have been driving a company car for
the last 5 years. Will you allow me any No Claim Bonus?
Some of our Insurers will allow no claim discount earned on a
company car. This is subject to a letter confirming that the driver
has had sole use of the vehicle, has made no claims and no longer
uses a company car. Please call our Car
Department on 0800 804 7955 for
further details. Drivers in the Republic of Ireland
should call us on
1800 930 801.
I received a speeding conviction while
riding my motorcycle. Does this affect my car policy and when
do I have to let you know about it?
Yes, any change which could affect your policy, must be
reported to Carole Nash either at the start of the policy or at
the renewal of the policy. If you are not sure whether to report
any change, please contact our Customer Service Department on
0800 804 7958
or 1800 298 551
in the Republic of Ireland.
Can I get instant cover with Carole Nash?
If you pay by either a Credit or Debit card over the telephone,
Carole Nash Insurance can provide you with instant cover.
What are the payment options?
We can spread the additional cost over the first four months of
the policy. The cost is £7.50 (€11.25) per instalment.
I often drive to Europe on holiday. Am
I covered?
All Carole Nash car policies include the minimum cover required
in any EU country. In addition, most Carole Nash policies provide
cover equivalent to that held in the UK, Ireland (for up to 90
days in a year).
Do I need a Green Card?
Most Insurers no longer issue a 'Green Card' as they are not required
by law to cross borders within the European Union. The foreign
use cover, as it is now known, is found on the back of the Certificate
of Motor Insurance. When travelling abroad you will need
to take your Certificate of Motor Insurance with
you, along with your breakdown/recovery card and details of what
is covered under your insurance policy. The same cover you have
in the Ireland applies to Europe unless otherwise stated.
What does 'market value' mean?
The cost of replacing your car with another of the same make and
model and of a similar age and condition at the time of the accident
or loss.
What do I do if I have lost my insurance
documents?
There are two ways in which you can obtain new insurance documents:
1) Please click
here to login our online service, once you are logged in you
can request a new set of insurance documents.
2) Please contact our Customer Service Department on 0800
804 7958. Alternatively, in the Republic
of Ireland call 1800 298 551.
Sorry, this service is not currently available
in Northern Ireland.
What is a 'single
trip' policy?
A single trip policy is for holidays and business trips for managerial,
clerical and other non-manual work.
What is an 'annual
multi-trip' policy?
An annual multi-trip policy is for anyone who goes on more than
one holiday/business trip per year. Maximum trip duration is 31
days (unlimited number of trips allowed per year).
Who is insured under 'couples'
policies?
This will insure two adults, under 75, residing at the same address
for at least 6 months, who are married or living together as married.
Who is insured under 'family'
policies?
This insures up to two adults, under 75, residing at the same
address for at least 6 months, who are married or living together
as married. It also covers their dependent children or children
for whom they are legal guardian, aged under 18, who are in continuous
full-time education and live at the family home.
To start saving money, call 0800
804 7957 - and speak to one of our professional, friendly
advisors. In the Republic of Ireland, call
on 1800 298 550.
What does buildings insurance cover?
Buildings insurance covers the building itself, together with
permanent fixtures and fittings. For further information relating
to the items covered under our building insurance cover, please
contact our Household Department
on 0800 804 7954. Alternatively,
in the Republic of Ireland call
1800 298 550.
What does home contents insurance cover?
See our great benefits...
Contents insurance covers the items within your home, i.e. household
goods and personal items which are owned by you or your family.
For further information relating to the items covered under our
contents insurance cover, please contact our Household Department
on 0800
804 7954. Alternatively, in the Republic
of Ireland call 1800 298 550.
How much should I insure my home for?
Contents:
This should represent the full cost of replacing your contents
as new, after taking account of wear and tear for clothing, household
linen and pedal cycles.
Buildings:
You need to take into consideration the full cost of rebuilding
your home including expenses and fees e.g. demolition costs, Architect
fees, and Surveyor fees. N.B if there is a mortgage on the property,
you should always confirm with your mortgage lender that the property
is insured for the correct amount.
What is accidental damage cover?
This covers damage resulting from incidents or events that are
of an accidental nature.
Do I have any cover away from home?
Under the personal belongings cover, you can protect your personal
possessions away from home. This covers items that you take outside
of your home on a daily basis, such as luggage and clothing. Credit
cards, money, sports equipment, pedal cycles and valuables can
also be covered subject to terms and conditions.
What is a valuable?
Our panel of Insurers consider valuables to be:
- Pictures and other works of art
- Items of gold, silver and other precious
metals
- Jewellery, watches and furs
This is not a full list, please contact our Household Department
on 0800
804 7954 for further details. Alternatively,
in the Republic of Ireland call
1800 298 550.
Will my policy be affected if I go away
on holiday?
No. You're covered while you are away providing you don't leave
your home unoccupied for more than the specified number of days
stated in your insurance documents. If you're planning to be away
for longer than the number of days specified, simply contact us
and we will refer the extended time to the Insurance Company.
How are lost or damaged items replaced?
The insurer will either pay the cost to repair an item or replace
an item on a new for old basis (except for clothing, household
linen or pedal cycles where a wear and tear deduction may be made).
What is 'new for old'?
Where insurers agree to replace items that are lost or damaged
beyond repair at today’s purchase price. Please note, this does
not apply to all your contents, as items such as household linen
and clothing will be subject to deductions for wear and tear.
If I work from home, will you cover me?
We will have to refer the quotation to the Insurers, as this could
result in increased premiums. Please contact our Household Department
on 0800 804 7954. Alternatively,
in the Republic of Ireland call
1800 298 550.
Sorry, home insurance is currently not available
in Northern Ireland.
What is Third Party Only cover (TPO)?
Third Party Only (TPO) covers you for claims made by other people,
against you, for death/bodily injury or damage to their property.
This is not a full description; please contact our Customer Service
Department on 0800 804 7958 for
further details if required. Alternatively, in
the Republic of Ireland call 1800
298 551.
What is Third Party Fire & Theft cover
(TPFT)?
Third Party Fire & Theft (TPFT) covers you for claims made
by other people, against you, for death/bodily injury or damage
to their property and if your bike is stolen or damaged by fire.
Terms and conditions apply.
What is Comprehensive cover (COMP)?
Comprehensive (COMP) covers you for claims made by other people,
against you, for death/bodily injury or damage to their property.
This also covers your bike if it is stolen or damaged by fire,
accidental or malicious damage. Terms and conditions apply.
What is a compulsory excess?
This is a mandatory amount deducted from any claim settlement
and represents your contribution to the claim cost. If you have
an excess of £50 and your claim is for £300, then you will receive
£250 from your Insurer. If the accident was not your fault, you
may be able to recover your excess from the person to blame (third
party) or their Insurers.
What is a voluntary excess?
Insurers may be prepared to offer a reduced premium if you choose
to bear a voluntary excess. You must carefully consider whether
the discount is reasonable compensation, as if a claim is made
under the section to which the voluntary excess relates, you will
need to pay this in addition to any other compulsory excess applicable.
What is no claim discount?
You may be enititled to a reduction on your insurance if you haven't
made a claim for a year or more. Some insurers offer up to 70%
discount with five years no claim discount.
What is protected no claim discount?
Cover against loss of your no claim discount in the event of you
making a claim.
For further details on this option, please contact our Customer
Service Department on
0800 804 7958. Alternatively, in the Republic
of Ireland call 1800 298 551.
What is legal expenses cover?
This provides legal advice via a 24-hour, 365 days a year helpline
and includes assistance to recover uninsured losses (such as excess).
We will provide up to £50,000 (€75,000) for legal costs to
pursue a case or to defend against any motoring prosecutions (subject
to terms and conditions).
Can I get instant cover with Carole Nash?
If you pay by either a Credit or Debit card over the telephone,
Carole Nash can provide you with instant cover.
What are the payment options?
We can spread the additional cost over the first four months of
the policy. The cost is £7.50 (€11.25) per instalment.
Do you do any short term polices?
Apart from travel insurance, we only offer 12-month policies.
If you require insurance for less than 12 months, you can cancel
the contract early but cancellation rates will apply.
Can I get breakdown cover in Europe?
All Carole Nash Insurance policies come with UK, Ireland and European
Breakdown and Accident Recovery.
Do I need a Green Card?
Most Insurers no longer issue a 'Green Card' as they are not required
by law to cross borders within the European Union. The foreign
use cover, as it is now known, is found on the back of the Certificate
of Motor Insurance. When travelling abroad you will need
to take your Certificate of Motor Insurance with
you, along with your breakdown/recovery card and details of what
is covered under the insurance policy. The same cover you have
in the UK, Ireland applies to Europe unless otherwise stated.
What do I do if I have lost my insurance
documents?
There are two ways in which you can obtain new insurance documents:
1) Please click
here to login to our online service, once you are logged in
you can request a new set of insurance documents.
2) Please contact our Customer Service Department on 0800
804 7958. Alternatively, in the Republic
of Ireland call 1800 298 551.
Why do I sometimes get logged out automatically?
If you have logged in and don't use the site for while, you will
be automatically logged out - this is for your security, and is
commonly referred to as a 'session time-out'. Similarly, if you
start a quote and you don't do anything for a while, your quote
will reset and you will have to begin entering your details again.
What happens if my PC shuts down whilst
I am online?
If you are in the middle of a quotation and your PC shuts down,
you will unfortunately have to start again as the data will have
been lost. If you were logged in to mycarolenash.com you will
automatically be safely logged out. If you are in the middle of
requesting a service, but have not submitted it you will have
to re-submit, as no data will have been processed.
However, if you have submitted data and received confirmation,
then you will not need to take any further action as the request
will have successfully submitted.
Can I have more than one login running
concurrently?
Yes, for different email addresses, but any policy you have with
us can only be managed by one account. Therefore, we strongly
recommend setting up all your policies using this same email address,
username and password. Your username and password can be changed
at anytime to help manage your account.
Why is the service sometimes slower than
usual?
Quotes are instantly available 24/7. You can also submit customer
service requests eg: duplicate documents and foreign use entitlement
24/7, but your confirmation email that this has been carried out
can only be returned during 'business hours'. Requests made out
of hours may not be processed until the start of the next working
day. Our opening hours are:
UK: Mon-Fri 8.30am - 6.30pm, Sat 9.00am - 5.00pm
Ireland: Mon-Fri 9.00am - 5.30pm, Sat 9.00am - 1.00pm
Why can't I use my current browser?
We only support the following browsers:
PC
Internet Explorer 5.5 & 6
Firefox 1.5.0.4
Netscape 8.1
Mozillia 1.7.13
Mac
Safari 2.0.3
Firefox 1.5.0.4
Mozillia 1.7.13
Linux
Mozillia 1.7.13.
These are the minimum version that we support and therefore we
will be able to work with all future versions.
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