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Claims Service

The Claims Service

In the unfortunate incident that your vehicle is stolen, or you're in an accident, you need an insurance policy you can rely on as this can be disruptive enough without having to worry about the financial side of things1 . Making sure you've got all the information to hand can help things run more smoothly - follow our simple steps to making a claim below!


Things you'll need

  • What happened

Firstly, it's a good idea to get the details clear of what happened. It might be simpler to write this down so that making your claim runs more smoothly, as the clearer you are, the easier the process will be.

  • Third-party details

If you swapped information with any others that were involved at the time of the accident, have this information to hand, as well as any other details you have regarding what happened. If you're reporting a theft, make sure you have all the information surrounding the circumstances to hand, such as where your vehicle was and when you discovered it stolen.

If the police were involved, you'll also need to provide the details of this, as well as any information you have regarding witnesses to the accident.

  • Your details

This will include your driver's licence information, as well as information on your insurance policy with us.

The claims team

When you call to make your claim, our team will be the first people you speak with - they'll be responsible for helping you through things from start to finish. As part of our talking claims service, your claim will be printed and posted to you, so you can check the details are correct before signing and returning it. The details will also be sent to your insurer, helping to speed the process along.


You could even be entitled to a hire vehicle at no cost, too. This is providing the accident wasn't your fault - the claims team will be able to assist with this. As distressing as it may be to have to make a claim, at Carole Nash we want to make sure we help you in every way possible when it comes to recovering what's rightfully yours with the help of Carole Nash Legal Services. You can find more information about this here.


Our in-house claims team can help to make sure your claim is settled as smoothly as possible, helping you to get back on the road a little quicker. If you've had an accident or a vehicle stolen, call them on 0800 804 7964. For more information about what happens when you make a claim, take a look at this page.


In addition to this, the Legal Helpline provided as part of the Claims Service can provide legal advice and support for non-road related incidents including workplace injury, trips and falls. If you're in need of legal advice, get in touch on 01603 779284.



1 Depending on the level of cover.