Frequently Asked Questions

– No, unless the situation changes and you need to self-isolate for more than 8-12 weeks, you shouldn’t need to change your mileage.

- As per information on Gov.uk you should only make a SORN (Statutory Off Road Notification) when you take a vehicle ‘off the road’ and you want to stop taxing it. Your vehicle is off the road if you don’t keep or use it on a public road, for example if it’s in a garage, on a drive or on private land. You can check Gov.uk for further information.

Your insurance is still valid if your vehicle is declared SORN although you cannot legally drive it until it is taxed again. If you are considering cancelling your insurance whilst your vehicle is SORN you would not be covered for fire, theft or damage to your vehicle so you need to consider the risk before taking this step.

– We are in unprecedented times, and therefore if you have been unable to return home due to COVID-19 e.g. travel restrictions and cancellations, self-isolation, enforced quarantine, we will extend your foreign use. Should you need to make a claim the insurer may require evidence that you were unable to get home.

– Yes, unless you have received medical advice which states your ability to ride or drive may be affected.

- Yes, if they’re a named driver on your policy or they’re covered for driving other vehicles by their own insurance policy. They’ll need to check their insurance certificate to see if they have this and they may only be covered on a third party basis.

If you’d like to add someone as a named driver call us, please be aware we may have extended waiting times.

If I have breakdown cover on my policy, will I still be recovered if I break down?- Yes, your vehicle will be repaired by the roadside or recovered as normal. The mechanic will follow social distancing guidelines to protect both themselves and you.

– You will benefit from having the courtesy car for the duration of the repair, if this is included in your policy cover.

However, if your car is uneconomical to repair your claim will be settled as a total loss and your insurer will be in touch with a valuation as soon as they’re able to do so. In this instance you’ll need to return the courtesy car as stated in your policy terms.

- You will benefit from having the courtesy car for the duration of the repair, if this is included in your policy cover.

However, if your car is uneconomical to repair your claim will be settled as a total loss and your insurer will be in touch with a valuation as soon as they’re able to do so. In this instance you’ll need to return the courtesy car as stated in your policy terms.

– We don’t expect so, but things are changing daily, so if anything needs to change you’ll be contacted by your insurer.

– Pick up/drop off will be arranged after your isolation period has ended or if you prefer to make alternative arrangements discuss this with your insurer and they will try to accommodate your needs.

– Our suppliers will continue to treat patients if the circumstance falls within government guidelines and is clinically safe and appropriate to do so. However, if you are self-isolating this can be put on hold.

– If you have been furloughed by your employer as a result of COVID-19 you do not need to contact us to update your employment status.

– If you become temporarily unemployed as a result of COVID-19 you do not need to contact us to update your employment status.  If you continue to be unemployed once UK Government restrictions on movement / working have been lifted you will need to update us.

– We have contacted the Driver and Vehicle Standards Agency who have advised this an issue which is under discussion by the Department for Transport (DFT) and they will respond with clear advice as soon as this becomes available. In the meantime, they have advised you follow the current government regulations, so if your CBT has expired you cannot legally ride until you have re-taken it or the Government has provided information to extend current CBTs as they did with MOTs.