My Account

• View my live policy documents
• View my cover level
• View my renewal date
• View my No Claims Bonus status

• View my renewal quote
• Renew my policy
• Pay by credit or with debit card
• Continue my monthly instalments

• Update my contact details (Including telephone number and email)
• Upload proof of No Claims Bonus and other documents
• Go paperless

• Get a quote for a change
• Recover a stored quote
• Accept and pay for a change by credit or debit card, or continue my monthly instalments
• Change the policyholder’s details
• Change my address
• Change my level of cover
• Add, edit or remove drivers/riders
• Replace or edit my vehicle details
• Change my vehicle use

You will need to ensure you have registered for an online account. You can only register for an online account if you have a Car Insurance policy which you purchased after 21st October 2023, or which is set to renew after 20th November.

If you haven't done so already, you can register now.

1. Head to the My Account Login Page 
2. Enter your email address/username and password 
3. Click 'Log In'

If all of your details are correct, you will be taken to your policy Overview page where you can find all of the policies you have with us.

If you need help logging in to your online account, our friendly Live Chat team are on hand to help at the following times:

You can only register for an online account if you have a Car Insurance policy, which you purchased after 21st October 2023, or which is set to renew after 20th November.

1. Head to the Register Account page
2. You will need to complete all of the fields on the registration form 
3. In the policy details section, enter the postcode that relates to your policy and the policyholder's date of birth
4. Your Policy Number can be found on a letter or email that you will have received from us when you purchased your policy. Please take care to enter this exactly as it appears on your document. 
5. Once all the fields have been completed, select 'Continue'

If everything is correct you'll be taken to a verification page and an email will be sent to your email address.

To complete your registration you'll need to input the verification code in the email we have sent you. 

If you need help registering for an online account, our friendly Live Chat team are on hand to help at the following times:

If you need to access your online account but you have forgotten your password, you can reset it.

1. Enter the email address you used to register your account (unless you have changed it since you registered) - please note, this may be different to your correspondence email address that we send your documents to.
2. Enter the postcode related to your policy,
3. Click the Next button,
4. We'll then send you an email that contains a link to reset your password. You'll need to click on this as soon as you get the email as it is only valid for one hour.
5. When you click the link in the email, you'll be taken to a page where you can select a new password.
6. Select a new password and confirm it in the second box. For security you'll need to include an uppercase and lowercase letter, a number and a symbol in your password. 
7. Select 'Change your password'.

You can only register for My Account if you have a Car Insurance policy which you purchased after 21st October, or which is set to renew after 20th November.

If you haven’t registered for My Account already, then check the information that you have entered. Check that you are entering the correct details in the 'Policy number' field as this is the most common reason for the error message (your Policy Number can be found on your confirmation letter or email).

If you've tried the above and you're still having trouble registering for My Account, please start a Live Chat with a member of our friendly team who will be happy to help.

Our Live Chat team are on hand to help at the following times: